PickleBet Privacy Policy

At PickleBet, we are committed to protecting your personal data and respecting your privacy while you enjoy our sports betting, racing and fantasy esports services. This Privacy Policy explains how we collect, use, store and share your information when you visit picklebet.com, use the PickleBet app, or otherwise interact with our services. Our platform is operated by Puntaa Pty Ltd, trading as PickleBet, an Australian company licensed as a Sports Bookmaker in the Northern Territory by the Northern Territory Wagering Commission (NTWC). By creating an account or using PickleBet login credentials to access our services, you agree to the practices described below.

Information We Collect

We collect personal information necessary to open and maintain your account, verify your identity, process transactions and comply with our licensing obligations. When you register for PickleBet Australia or any other jurisdiction where our services are available, we ask you to provide accurate and complete information.

• We collect your name, date of birth, residential address, e-mail address and phone number when you register.
• We collect identification documents and other verification data required to confirm your identity, age and location, including checks against third-party verification services, databases and credit agencies.
• We collect payment information, including card details processed through a PCI-DSS compliant payment service provider, and bank account details used for deposits and withdrawals.
• We collect information about your betting activity, fantasy contest entries, PickleBet bonus code usage, promotional offers claimed and PickleBet deposit match participation.
• We collect technical information, including your device identifiers, IP address, browser type and log-in activity, which we use to enforce our one-account-per-device policy.
• We collect communications you send us through live chat, e-mail, or our Contact Us form.

How We Use Your Information

We use the information we collect to operate our services, process your transactions, and meet our regulatory obligations under the Northern Territory Wagering Commission licence. We use your data to verify your identity, prevent fraud, manage your account, and deliver personalised PickleBet promotions and PickleBet bonus offers where you are eligible to receive them.

• We use your data to process deposits, withdrawals, and to track PickleBet withdrawal times so we can keep you informed about the status of your funds.
• We use your betting and fantasy contest history to detect irregular patterns, prevent abuse of promotional offers, and protect the integrity of our sports betting and racing markets.
• We use your contact details to respond to your enquiries through our support channels, including our PickleBet support live chat Australia service and e-mail support.
• We use your information to communicate updates about PickleBet promo codes, PickleBet deposit bonus offers, and other account-related notices, where you have not opted out.
• We use aggregated and anonymised data to improve our website, the PickleBet app, and our overall service performance.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the PickleBet app to recognise you when you return, remember your preferences, and keep your session secure. We also use cookies to monitor traffic sources, including referral and PickleBet affiliate code activity, so we can measure the effectiveness of our marketing. Our cookie practices are also described further in our dedicated Cookie Policy, and you can manage cookie preferences through your browser settings.

Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties where necessary to operate our services, comply with the law, or fulfil our licensing obligations to the NTWC.

• We share information with payment service providers and banking partners to process deposits and withdrawals, including verification of card details before certain withdrawals are approved.
• We share information with identity verification providers, credit reference agencies and fraud prevention databases to confirm your age, identity and location.
• We may disclose information to the Northern Territory Wagering Commission, SA Consumer and Business Services, Betstop, or other regulatory bodies as required by law or as part of responsible gambling obligations.
• We may disclose information where required by tax authorities, including issuing an IRS Form 1099 to United States residents winning more than US$600 in a year, or equivalent forms in other jurisdictions.
• We may share information with law enforcement or regulators where we reasonably believe disclosure is necessary to prevent fraud, money laundering or other unlawful activity.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Card numbers are never stored on our systems and are passed directly to our PCI-DSS compliant payment processor. We restrict access to personal data to employees and contractors who need it to perform their duties, and we monitor account access, including detecting when an account is accessed from multiple devices, which may result in suspension pending verification.

Data Retention

We retain your personal data for as long as your account remains active, and for a further period after closure as required to meet our regulatory, accounting and dispute-resolution obligations. We keep records of every promotional offer, including PickleBet bonus cash activity, for at least 12 months. Where an account becomes dormant, meaning no deposit, withdrawal, bet or contest entry has occurred for 12 consecutive months, we continue to retain your data in accordance with our record-keeping obligations even as handling fees are applied to the dormant balance.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We aim to make it straightforward for you to exercise these rights.

• You may request access to the personal information we hold about you.
• You may ask us to correct inaccurate or incomplete information in your profile.
• You may request that we delete your data, subject to our legal and regulatory retention obligations.
• You may object to certain uses of your data, including marketing communications about PickleBet promotions.
• You may request account closure by e-mailing our support team, and we will action your request within approximately 7 business days once verification is complete.

International Users

We primarily serve users in Australia and New Zealand, and we also accept users from other jurisdictions where participation in our services is not prohibited by local law. If you access PickleBet from outside Australia, your data may be transferred to, stored, and processed in Australia or other countries where our service providers operate. We take steps to ensure that any such transfer is conducted in accordance with applicable data protection standards.

Responsible Gambling and Data

We use certain account data to apply default self-limits, including maximum stake, deposit and periodic entry limits, and to administer self-exclusion requests made directly with us, with the NTWC, with SA Consumer and Business Services, or through Betstop, the national self-exclusion register. We retain this data as part of our responsible gambling obligations, even where an account has been closed or excluded.

Children's Privacy

Our services are not intended for anyone under 18 years of age or the age of majority in their jurisdiction, whichever is greater. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be closed and any funds handled in accordance with our terms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any updated version on our website, and continued use of our services after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your rights, you can reach our team through live chat, our Contact Us form, or by e-mailing support@picklebet.com. If you remain dissatisfied with our response, you may escalate your concern to our Management Team, and ultimately to the Northern Territory Wagering Commission, whose decision on such disputes is final and binding.